At Hispain World, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our returns and refunds policy below.
1. Returns
- Eligibility: Items must be unused, in their original packaging, and returned within 30 days of receipt.
- Non-Returnable Items: Certain items, such as customized products or perishable goods, are non-returnable.
- Return Process:
- Contact us at [email protected] with your order details and the reason for the return.
- Our team will provide return instructions and a return authorization number.
- Ship the item back to the address provided. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
2. Refunds
- Eligibility: Refunds will be issued once the returned item is inspected and approved.
- Refund Method: Refunds will be processed to the original payment method. Please allow up to 10 business days for the refund to appear on your account.
- Partial Refunds: For items not returned in their original condition or returned after the 30-day window, partial refunds may be granted at our discretion.
3. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]. We will arrange for a replacement or issue a full refund, including return shipping costs.
4. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
5. Cancellations
Orders can be canceled before they are shipped. To cancel an order, contact us as soon as possible at [email protected].
6. Questions?
If you have any questions about our returns and refunds policy, please reach out to us at:
📧 Email: [email protected]
We’re here to ensure your shopping experience with Hispain World is hassle-free.